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Knowledge base
What is Novocall? Our features explained
What is Novocall?
3
About Novocall
What Is Conversations?
What Is TimeSync?
Conversations Features Explained
6
Instant Callback
Scheduled Callback
Email Scheduling
Callback Link
Widget Triggers
View all 6
Timesync Features Explained
3
Automated Calls
Smart Leads Qualifying Features
Website Embed
Guides to Conversations
Getting Started with Widget
8
Get Started with Your Widget
Customize: Two-Step Customization
Widget Installation Tab
Install Novocall on Your WordPress Site?
Install Novocall on Your Wix Site
View all 8
Lead Form Installation
1
Facebook Lead Form
Conversations Panel
3
Dashboard Tab
Leads Tab
Contacts Tab
Inbound
10
Call Reps Menu
Call Reps and Teammates Setting
Customize Your Widget Appearance
Customize Your Widget Content
Customize Widget Behavior
View all 10
Outbound
0
Call Tracking
4
Getting Started with Call Tracking
Purchasing and Managing Numbers
Call Tracking Settings
Call Tracking Installation
Settings
11
Notification Settings
Countries
Google Calendar Integration
Google Analytics: Integrate calls with web data
Facebook Pixel Integration
View all 11
Guides to Timesync
Getting Started
5
Creating Your First Event
Personalize Your Meeting Page Appearance
Customize Event Types According to Your Workflow
Set-Up Availability
Customize Timeslots and Availability
Automated Phone Meeting
2
Automated Phone Meeting: How It Works
Set Up Phone Meeting with TimeSync
Integrations
8
Google Calendar Integration
Outlook Calendar Integration
Integration: Auto-Generate Zoom Link for Each Meeting
Integrate Hubspot CRM with Your TimeSync Event
Microsoft Teams Integration
View all 8
Guides to NovoChat
Channel Integration
2
Getting Started with Line
Getting Started with Telegram
Getting to Know Inbox
0
Workspace Settings
0
NovoChat Widget
0
WhatsApp Template Messages
0
Third-Party Integration
0
FAQ
0
FAQs and Troubleshooting
Calls
8
What constitutes a successful call?
What happens to a call if my call rep doesn't pick up?
What happens if the customer doesn't picks up the call?
Custom Caller ID - How to show or mask my number
Can I decide what number to display during a call?
View all 8
Novocall Widget
8
Can I customize the Novocall widget?
Can I use Novocall on multiple domains?
Custom Pages - How to select certain pages to display widget
What is the WhatsApp function?
Will I or my call representatives be notified of a scheduled
View all 8
Countries & Languages
7
What are the list of countries that you are currently support
How to select your default country to display?
How to select certain countries to display?
What are the languages available for the widget?
Will users be able to receive calls in countries with DND?
View all 7
Display
9
How to display individual widget names?
How to add or change picture of call rep?
Can I Remove Novocall Branding from Timesync Booking Page?
How can I select where I want the widget to be displayed?
How do I change the 'faceless man' image in my greeting page?
View all 9
Schedulling & Scheduled Calls
3
Can we choose which time slots are available?
How do I only allow scheduled calls and not instant calls?
Can we choose which time slots are available? (Callback Widget)
Call Limits
5
What if I exceed the call limit of my plan?
Top-Up Calls - When you exceed your monthly call limits
Am I able to roll over the unused call credits to next month?
What if I have a call longer than 20 mins?
Novocall Per Min Pricing List
Multiple websites, clients, or specific pages
4
How to add new widget or make multiple widget?
How to implement on different clients and websites?
Can we assign specific consultants to a specific widget/site?
How can I add the Novocall widget to a specific page?
Working Hours
3
What if a customer wants to call me after working hours?
Can I set different working hours for different call reps?
Can I set working hours with breaks in between?
Live Chat/ Chat Bot
3
How to use Novocall with live chat or a chatbot?
What is the best way of having both live chat and Novocall?
How will Novocall look and work alongside chatbots/live chat?
Misc
8
Set up affiliate link in Novocall widget
Switch off SMS
GDPR compliance
Is the call history downloadable?
Can I increase the number of characters for the SMS title?
View all 8
Billing and Subscription
3
What Happens When I Downgrade to the TimeSync Free Plan?
How to redeem TimeSync Lifetime Account? (Existing Users)
How to redeem TimeSync Lifetime Account? (For New Users)
Terms & Privacy
Terms & Privacy
0
NovoChat
Getting Started
0
Help Desk Software
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