Novocall

When agent and customer are connected by picking up the call, it is counted as a successful call. If either party did not pick up the call, it will not be ...

Novocall will attempt to connect with next available rep, according to your call roster. If no one picks up, an email notification will be sent to the c...

They will be notified via SMS. If the customer did not pick up the call, An email notification will be sent to the company and call representative. A...

This feature allows you to enable your visitors to see your phone number instead of an unknown or international number. To enable it: Navigate to "...

This feature allows you to decide what number to display during a call. To enable it: Navigate to "Inbound" > "Call Settings" >...

You're now able to switch off automated calls. If you need some time before a call when a callback request comes in, switch this off. Navigate to &q...

Link up with your PBX and cloud telephony Novocall has started off as a stand-alone call system, where inbound calls from website are fielded through our s...

There'll be times when you have spam callers wasting your call credits. This is where blocking users come in. You will have 2 ways of blocking users...