Will I or my call representatives be notified of a scheduled : Novocall

Will I or my call representatives be notified of a scheduled Print

Created by: Jan Lim

Modified on: Fri, 2 Oct, 2020 at 3:45 PM

Yes, you'll be notified of newly scheduled calls.

Yes. Company and assigned Call Representative will be notified of the scheduled call via email immediately. An email notification will be sent 5 minutes before the scheduled call to remind the call representative. An SMS will also be sent to the customer if he/she using a mobile phone.

To sum it up:

When first scheduled - Email to Company & Call Rep

5 mins before scheduled call - Email to Call Rep

5 mins before scheduled call - SMS to Customer

Change Notification Email for Company

To change the notification settings for Company, change the "Notify Email" or include additional email recipient by adding in an email separated by a comma.

For example: "sales@novocall.co, support@novocall.co"

You may access it via "Settings" " > "General Settings" > "Notifications" tab

Change Notification Email for Individual Call Representative

To change the notification settings for Call Representative, change the email tagged to the rep.

You may access it via "Inbound" > "Call Reps" > "Action" > "Edit"

What's next?

Let your customers know when to expect a response.
If you or a call rep are away from the office for a specific time period, you can set an 'away mode' in Novocall.

Jan is the author of this solution article.

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