They will be notified via SMS.

If the customer did not pick up the call,

  • An email notification will be sent to the company and call representative.

  • An SMS will also be sent to your customer.

Here's an example of the SMS:

Important: There are 2 types of missed calls:


  1. Customer requested callback, your company's call rep answered but no answer from customers

  2. Customer requested callback, none of your company's call reps answered.