Create an immediate engagement with customers visiting your website with instant callbacks


The main feature of Conversations is its Instant Callback feature.

  • How does it work

  • Benefits

  • Scenarios


How Does It Work?

1 - Widget Appears

When a lead or customer clicks on the callback widget, they'll be prompted for an instant callback by inputting their phone number.



2 - Automatic call to your company call reps

Once customer's phone number is entered, Novocall rings your company call reps.


3- Once answered, Conversations rings your customers

Once a call rep answers, Conversations will call your customer. This happens in a span of 20 seconds.



4 - After call, a personalized SMS will be sent to the customer


Benefits?

  • Instantly detects and engaged interested visitors

  • Reduces inbound response time

  • Increases sales calls

  • Increase website conversion


Scenarios

What if my first agent doesn't answer?

Conversations will attempt to connect with next available rep, according to your call roster.


Is there a way to rotate my call reps?

There'll be a round-robin feature to enable.

What this means is that after the first call rep has answered, he/she will be pushed to the bottom of the order.