Create an immediate engagement with customers visiting your website with instant callbacks
The main feature of Conversations is its Instant Callback feature.
How does it work
Benefits
Scenarios
How Does It Work?
1 - Widget Appears
When a lead or customer clicks on the callback widget, they'll be prompted for an instant callback by inputting their phone number.
2 - Automatic call to your company call reps
Once customer's phone number is entered, Novocall rings your company call reps.
3- Once answered, Conversations rings your customers
Once a call rep answers, Conversations will call your customer. This happens in a span of 20 seconds.
4 - After call, a personalized SMS will be sent to the customer
Benefits?
Instantly detects and engaged interested visitors
Reduces inbound response time
Increases sales calls
Increase website conversion
Scenarios
What if my first agent doesn't answer?
Conversations will attempt to connect with next available rep, according to your call roster.
Is there a way to rotate my call reps?
There'll be a round-robin feature to enable.
What this means is that after the first call rep has answered, he/she will be pushed to the bottom of the order.
