Can I set different working hours for different call reps? : Novocall

Can I set different working hours for different call reps? Print

Created by: Jan Lim

Modified on: Fri, 2 Oct, 2020 at 3:56 PM

Yes. Novocall provides the flexibility to change each and every agent's working hour in a friendly manner in our Working Hours tab.

You may access this via "Inbound" > "Call Reps" >"Working Hours" tab

After selecting "Edit", you may edit the working hours of each agent.

Important:

The "Summary of Working Hours" shows the entirety of working hours of all the call representatives.
To visualize the working hours of each call rep, hover your cursor over each call rep.

Jan is the author of this solution article.

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Can I set different working hours for different call reps? Print