Automate call by prompting interested visitors with an instant or scheduled callback through facebook form.


Call automation in Novocall Conversations is triggered by the submission of a lead form from your interested lead. It can be the form in Conversations widget, a form you created in your website (instant lead form), or even a Facebook Lead form. In this article, we will learn how to automate calls through the Facebook lead form.


How It Works

You will need to have a facebook form set in advance.


  1. Integrate Facebook form

    Turn your Facebook form into a lead form to automate calls. You will need to connect the form to Novocall Conversations.

    To do it, from your Conversations dashboard, navigate to "Inbound" > "Facebook Form"
     

    Click on the Connect Facebook button, you will be directed to the Facebook login page. Log in and select your Facebook page. Give all the necessary permission. 

    Once succeeded, you can select which form to connect. Save the setting by clicking the Add button.

     
  2. Facebook form appears
    When people click on your ad, they will be prompted to fill out your Instant Form. You can create the form as you need, but to be able to automate calls, a phone number is required. For a scheduled call, phone number and date and time are required.

  3. Automatic call to your company call reps
    Once the customer's phone number is submitted, Novocall rings your company call reps.

  4. Once answered, Novocall rings your customer
    Once a call rep answers, Conversations will call your customer. This happens in a span of 20 seconds.

  5. After call, a personalized SMS will be sent to the customer


Benefits?

  • Instantly detects and engaged interested visitors

  • Reduces inbound response time

  • Increases sales calls

  • Increase ads conversion


Scenarios
What if my first agent doesn't answer?
Conversations will attempt to connect with next available rep, according to your call roster.


Is there a way to rotate my call reps?
There'll be a round-robin feature to enable.
What this means is that after the first call rep has answered, he/she will be pushed to the bottom of the order.