Novocall

Calls 8

• What constitutes a successful call?
• What happens to a call if my call rep doesn't pick up?
• What happens if the customer doesn't picks up the call?
• Custom Caller ID - How to show or mask my number
• Can I decide what number to display during a call?

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Novocall Widget 8

• Can I customize the Novocall widget?
• Can I use Novocall on multiple domains?
• Custom Pages - How to select certain pages to display widget
• What is the WhatsApp function?
• Will I or my call representatives be notified of a scheduled

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Countries & Languages 7

• What are the list of countries that you are currently support
• How to select your default country to display?
• How to select certain countries to display?
• What are the languages available for the widget?
• Will users be able to receive calls in countries with DND?

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Display 9

• How to display individual widget names?
• How to add or change picture of call rep?
• Can I Remove Novocall Branding from Timesync Booking Page?
• How can I select where I want the widget to be displayed?
• How do I change the 'faceless man' image in my greeting page?

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Schedulling & Scheduled Calls 3

• Can we choose which time slots are available?
• How do I only allow scheduled calls and not instant calls?
• Can we choose which time slots are available? (Callback Widget)

Call Limits 5

• What if I exceed the call limit of my plan?
• Top-Up Calls - When you exceed your monthly call limits
• Am I able to roll over the unused call credits to next month?
• What if I have a call longer than 20 mins?
• Novocall Per Min Pricing List

Multiple websites, clients, or specific pages 4

• How to add new widget or make multiple widget?
• How to implement on different clients and websites?
• Can we assign specific consultants to a specific widget/site?
• How can I add the Novocall widget to a specific page?

Working Hours 3

• What if a customer wants to call me after working hours?
• Can I set different working hours for different call reps?
• Can I set working hours with breaks in between?

Live Chat/ Chat Bot 3

• How to use Novocall with live chat or a chatbot?
• What is the best way of having both live chat and Novocall?
• How will Novocall look and work alongside chatbots/live chat?

Misc 8

• Set up affiliate link in Novocall widget
• Switch off SMS
• GDPR compliance
• Is the call history downloadable?
• Can I increase the number of characters for the SMS title?

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Billing and Subscription 3

• What Happens When I Downgrade to the TimeSync Free Plan?
• How to redeem TimeSync Lifetime Account? (Existing Users)
• How to redeem TimeSync Lifetime Account? (For New Users)