Can I switch off my call rep's availability for some time? : Novocall

Can I switch off my call rep's availability for some time? Print

Created by: Jan Lim

Modified on: Fri, 2 Oct, 2020 at 3:48 PM

Yes, you may switch off specific call representative's availability by turning off their availability.

We call this the "Busy Mode".

You may access this via "Inbound" > "Call Reps" > "Edit" icon

Then proceed to turn off the "Availability".

Jan is the author of this solution article.

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