When enabled, a retry call will be triggered when a call is missed. You can activate this feature by turn the switch on under "Inbound" > "Call Settings" > "Follow Up".


Retry Scenario

You can select the failed retry scenario that triggers the retry attempt:

  • Unsuccessful call

  • Call reps fail to answer

  • Customer fails to answer


Retry Attempts

You can set how many times the retry attempts to be performed on the next available scheduling time slot. You can set up to 3 times of attempts.